2 components of customer support

Software updates

Kanosoftware releases Kano MDM several times per year with new functionality and bug fixed.
Customers under maintenance can install new releases of the Kano MDM as well as install patches, and bug fixes provided to the supported customers.

Technical assistance

Kanosoftware will provide remote technical support services via email, issue tracker, and phone to authorized members of the support team of the partner or customer.

Kanosoftware customer support benefits

Multi-language support

We have support specialists fluent in English, Russian, Ukrainian.

Dedicated project manager

Dedicated project manager for the customer is notified all its support issues and can help support team if necessary.

Clients request closing

Kanosoftware support team follows up to ensure customer's satisfaction and to identify ways of improvement.